Question 1

What are your opening times?

Accepted Answer

7am - 5pm Monday to Friday and 8am - 12pm Saturday. We are closed on Sunday and Bank Holidays.   Pop in and see us!

Question 2

What are your delivery charges?

Accepted Answer

Our standard delivery charges are £20 and we deliver within a 20 mile radius of our timber yard in Woking, Surrey.  You can dee more information on this on our DELIVERY page.

Question 3

Does someone need to be there to accept a delivery?

Accepted Answer

No, we can leave on the driveway or in another safe place agreed with you, but please note that we cannot accept any liability if the goods are stolen or damaged after we have delivered.

Question 4

What size vehicles do you deliver on?

Accepted Answer

We have a selection of small vans and big lorries to suit any access type and size of order. Please advise if there are any access restrictions at the time of order.

Question 5

Will your drivers help me round the back garden with the products?

Accepted Answer

Please ask at the time of order if you need assistance. Generally we deliver to the front of the house only, but if pre-arranged then we can normally help you carry them round the back. Please note that the driver would need help with heavy products such as large sleepers, Oak or reclaimed sleepers.

Question 6

What is your Timber pressure treated with and what is the life expectancy?

Accepted Answer

Pressure treated softwood is treated with a water based preservative called Tanalith E which contains copper and biocides.   The standard colour is Green, however for Brown appearance an additive called Tanatone is put into the treatment tank. Both Green and Brown will have the same life expectancy of around 5-10 years depending on the conditions.   After a couple of years the Green colour will fade to a silver-grey and the Brown will fade to a Golden Grey.

Question 7

Why are your Brown Sleepers more expensive than the Green ones?

Accepted Answer

One of our key suppliers doesn't have their own brown treatment tank, which means they have to transport the timber off site which incurs extra transport charges.

Question 8

How much do your sleepers weigh?

Accepted Answer

Softwood = max 30kg | Oak = max 70kg | Reclaimed = max 90kg

Question 9

What grades are your Reclaimed Sleepers and are they safe for the garden?

Accepted Answer

Our Reclaimed Sleepers are Grade A and come in a mixture of Hardwood and Softwood.   They have been treated with Creosote, which since 2003 has had restrictions imposed regarding its uses. Creosoted Sleepers must be handled with gloves, must not be used in Children's Play areas or areas where there is a risk of frequent skin contact, be used in doors, or placed where there is a risk of food contamination. Dusk masks must also be used when cutting.

Question 10

What is the life expectancy of Softwood Decking?

Accepted Answer

Approx. 5 years unless the Decking is treated annually, in which case 10 years or more.   Please be mindful that Softwood Decking can become slippery (especially when wet and in shady conditions). Softwood Decking must be regularly maintained to prolong life expectancy.

Question 11

Do you offer trade discounts?

Accepted Answer

As a general rule yes we do as we like to offer the trade and DIY the best local rates for these products as its how we got started!  Please contact us on 01483 486739.

Question 12

Do you offer discount for Bulk purchases?

Accepted Answer

Prices can be negotiated depending on volume.  Please contact us on 01483 486739.

Question 13

Do you offer a cutting service?

Accepted Answer

Although we don't have our own sawmill, we can normally out-source cutting to other sawmills or specialists depending on volume. Please ask for details.

Question 14

Do you supply and install your products?

Accepted Answer

No, we are a supply only company.

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